Delivering quality service balancing customer perceptions and expectations

Delivering quality service balancing customer perceptions and expectations

Xehetasun bibliografikoak
Egile nagusia: Zeithaml, Valarie A.
Formatua: Liburua
Hizkuntza:English
Argitaratua: New York Free Press c1990.
Gaiak:
Customer services.
Service industries > Quality control > Mathematical models.