Delivering quality service balancing customer perceptions and expectations

Delivering quality service balancing customer perceptions and expectations

Bibliographic Details
Main Author: Zeithaml, Valarie A.
Resource Type: Book
Language:English
Published: New York Free Press c1990.
Subjects:
Customer services.
Service industries > Quality control > Mathematical models.

UP Cesar E.A. Virata School of Business (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
B-25963 HF 5415.5 Z45 Regular Circulation On-Shelf

National College of Public Administration and Governance (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
PU-22944 HF 5415.5 / Z45 Regular Circulation On-Shelf

College of Education (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
ED-33584 HF 5415.5 / Z45 Regular Circulation On-Shelf