Cita APA (7a ed.)

Cross, R., & Smith, J. (1995). Customer bonding: Pathway to lasting customer loyalty. NTC Business Books.

Cita Chicago Style (17a ed.)

Cross, Richard, y Janet Smith. Customer Bonding: Pathway to Lasting Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 1995.

Cita MLA (9a ed.)

Cross, Richard, y Janet Smith. Customer Bonding: Pathway to Lasting Customer Loyalty. NTC Business Books, 1995.