Cross, R., & Smith, J. (1995). Customer bonding: Pathway to lasting customer loyalty. NTC Business Books.
Dyfyniad Arddull ChicagoCross, Richard, and Janet Smith. Customer Bonding: Pathway to Lasting Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 1995.
Dyfyniad MLACross, Richard, and Janet Smith. Customer Bonding: Pathway to Lasting Customer Loyalty. NTC Business Books, 1995.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.