Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Bibliographische Detailangaben
1. Verfasser: Hernon, Peter
Weitere Verfasser: Whitman, John R.
Format: Buch
Sprache:English
Veröffentlicht: Chicago American Library Association 2001.
Schlagworte:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.