Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Bibliografiska uppgifter
Huvudupphovsman: Hernon, Peter
Övriga upphovsmän: Whitman, John R.
Materialtyp: Bok
Språk:English
Publicerad: Chicago American Library Association 2001.
Ämnen:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.