Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Bibliografiske detaljer
Hovedforfatter: Hernon, Peter
Andre forfattere: Whitman, John R.
Format: Bog
Sprog:English
Udgivet: Chicago American Library Association 2001.
Fag:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.