Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Библиографические подробности
Главный автор: Hernon, Peter
Другие авторы: Whitman, John R.
Формат: ‌
Язык:English
Опубликовано: Chicago American Library Association 2001.
Предметы:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.