The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

書誌詳細
共著者: IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions
その他の著者: Ferreira, Sueli Mara Soares Pinto, Savard, Rejean 1950-
フォーマット: 図書
言語:English
French
出版事項: Munchen Saur 2005.
シリーズ:IFLA publications, 0344-6891 117
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