The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Bibliografische gegevens
Coauteurs: IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions
Andere auteurs: Ferreira, Sueli Mara Soares Pinto, Savard, Rejean 1950-
Formaat: Boek
Taal:English
French
Gepubliceerd in: Munchen Saur 2005.
Reeks:IFLA publications, 0344-6891 117
Onderwerpen: