The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Detalhes bibliográficos
Autores corporativos: IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions
Outros Autores: Ferreira, Sueli Mara Soares Pinto, Savard, Rejean 1950-
Formato: Livro
Idioma:English
French
Publicado em: Munchen Saur 2005.
coleção:IFLA publications, 0344-6891 117
Assuntos:
Libraries > Public relations > Congresses .
Customer relations > Management > Congresses.
Information services > Marketing > Congresses.
Internet access for library users > Congresses.