IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions, Ferreira, S. M. S. P., & Savard, R. (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004. Saur.
Čikaški stil citiranja (17. izdanje)IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions, Sueli Mara Soares Pinto Ferreira, i Rejean Savard. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004. Munchen: Saur, 2005.
MLA način citiranja (9. izdanje)IFLA Satellite Meeting Sno Paulo, Brasil, et al. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004. Saur, 2005.