APA (7th ed.) Citation

IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions, Ferreira, S. M. S. P., & Savard, R. (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004. Saur.

Chicago Style (17th ed.) Citation

IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions, Sueli Mara Soares Pinto Ferreira, and Rejean Savard. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004. Munchen: Saur, 2005.

MLA (9th ed.) Citation

IFLA Satellite Meeting Sno Paulo, Brasil, et al. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004. Saur, 2005.