Building a successful customer-service culture a guide for library and information managers

Bibliographische Detailangaben
Weitere Verfasser:	Melling, Maxine, Little, Joyce
Format:	Buch
Sprache:	English
Veröffentlicht:	London Facet 2002.
Schlagworte:	Public services (Libraries) > Great Britain. Library personnel management > Great Britain. Customer relations > Great Britain. Public services (Libraries) Library personnel management. Customer relations.