Melling, M., & Little, J. (2002). Building a successful customer-service culture: A guide for library and information managers. Facet.
Цитирование в стиле Чикаго (17-е изд.)Melling, Maxine, и Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. London: Facet, 2002.
Цитирование MLA (9-е изд.)Melling, Maxine, и Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. Facet, 2002.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.