Melling, M., & Little, J. (2002). Building a successful customer-service culture: A guide for library and information managers. Facet.
Chicago Style (17. basım) AtıfMelling, Maxine, ve Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. London: Facet, 2002.
MLA (9th ed.) AtıfMelling, Maxine, ve Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. Facet, 2002.
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