Cita APA (7a ed.)

Melling, M., & Little, J. (2002). Building a successful customer-service culture: A guide for library and information managers. Facet.

Cita Chicago Style (17a ed.)

Melling, Maxine, y Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. London: Facet, 2002.

Cita MLA (9a ed.)

Melling, Maxine, y Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers. Facet, 2002.