Cases in call center management great ideas (th)at work

Bibliografski detalji
Glavni autor:	Feinberg, Richard
Daljnji autori:	Ruyter, Ko de, Bennington, Lynne
Format:	Knjiga
Jezik:	English
Izdano:	Munbai, India Jaico Pub. 2005.
Teme:	Call centers > Management > Case studies.