Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Jaico Pub.
芝加哥风格引文Feinberg, Richard, Ko de Ruyter, 与 Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. Munbai, India: Jaico Pub, 2005.
MLA引文Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Jaico Pub, 2005.
警告：这些引文格式不一定是100％准确.