APA (7th ed.) Citation

Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Jaico Pub.

Chicago Style (17th ed.) Citation

Feinberg, Richard, Ko de Ruyter, and Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. Munbai, India: Jaico Pub, 2005.

MLA (9th ed.) Citation

Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Jaico Pub, 2005.