Cita APA (7th ed.)

Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Jaico Pub.

Cita Chicago (17th ed.)

Feinberg, Richard, Ko de Ruyter, i Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. Munbai, India: Jaico Pub, 2005.

Cita MLA (9th ed.)

Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Jaico Pub, 2005.