Service quality research perspectives

Service quality research perspectives

書目詳細資料
主要作者: Schneider, Benjamin
其他作者: White, Susan S.
格式: 圖書
語言:English
出版: Thousand Oaks, Calif. Sage 2004.
叢編:Foundations of organizational sciences
主題:
Customer services > Quality control > Research.
Customer services > Management > Research.
Customer satisfaction > Research.