Service quality research perspectives

Bibliographische Detailangaben
1. Verfasser:	Schneider, Benjamin
Weitere Verfasser:	White, Susan S.
Format:	Buch
Sprache:	English
Veröffentlicht:	Thousand Oaks, Calif. Sage 2004.
Schriftenreihe:	Foundations of organizational sciences
Schlagworte:	Customer services > Quality control > Research. Customer services > Management > Research. Customer satisfaction > Research.