Service quality research perspectives

Detalhes bibliográficos
Autor principal:	Schneider, Benjamin
Outros Autores:	White, Susan S.
Formato:	Livro
Idioma:	English
Publicado em:	Thousand Oaks, Calif. Sage 2004.
Colecção:	Foundations of organizational sciences
Assuntos:	Customer services > Quality control > Research. Customer services > Management > Research. Customer satisfaction > Research.