APA citiranje

Schneider, B., & White, S. S. (2004). Service quality research perspectives. Sage.

Chicago Style (17th ed.) Citation

Schneider, Benjamin, and Susan S. White. Service Quality Research Perspectives. Thousand Oaks, Calif: Sage, 2004.

MLA citiranje

Schneider, Benjamin, and Susan S. White. Service Quality Research Perspectives. Sage, 2004.