Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

书目详细资料
主要作者: Lashley, Conrad
格式: 图书
语言:English
出版: Oxford Butterworth Heinemann 2001.
丛编:The hospitality, leisure and tourism series.
主题:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.