Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

Podrobná bibliografie
Hlavní autor: Lashley, Conrad
Médium: Kniha
Jazyk:English
Vydáno: Oxford Butterworth Heinemann 2001.
Edice:The hospitality, leisure and tourism series.
Témata:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.