Lashley, C. (2001). Empowerment: HR strategies for service excellence. Butterworth Heinemann.
Chicago Style (17th ed.) CitationLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Oxford: Butterworth Heinemann, 2001.
MLA (8th ed.) CitationLashley, Conrad. Empowerment: HR Strategies for Service Excellence. Butterworth Heinemann, 2001.
Warning: These citations may not always be 100% accurate.