Productivity and service quality an essential reading for service providers

Ngā taipitopito rārangi puna kōrero
Kaituhi matua:	Han, Flora
Ētahi atu kaituhi:	Leong, Debbie
Hōputu:	Pukapuka
Reo:	Ingarihi
I whakaputaina:	Singapore Prentice Hall 1996.
Ngā marau:	Industrial productivity. Quality services.