APA citiranje

Olsen, M. D., Teare, R., & Gummesson, E. (1996). Service quality in hospitality organizations. Cassell.

Chicago Style (17th ed.) Citation

Olsen, Michael D., Richard Teare, and Evert Gummesson. Service Quality in Hospitality Organizations. London: Cassell, 1996.

MLA citiranje

Olsen, Michael D., et al. Service Quality in Hospitality Organizations. Cassell, 1996.