APA (7. basım) Alıntı

Olsen, M. D., Teare, R., & Gummesson, E. (1996). Service quality in hospitality organizations. Cassell.

Chicago Style (17. basım) Atıf

Olsen, Michael D., Richard Teare, ve Evert Gummesson. Service Quality in Hospitality Organizations. London: Cassell, 1996.

MLA (9th ed.) Atıf

Olsen, Michael D., et al. Service Quality in Hospitality Organizations. Cassell, 1996.