Citazione Stile APA (7a Edizione)

Olsen, M. D., Teare, R., & Gummesson, E. (1996). Service quality in hospitality organizations. Cassell.

Citazione stile Chigago Style (17a edizione)

Olsen, Michael D., Richard Teare, e Evert Gummesson. Service Quality in Hospitality Organizations. London: Cassell, 1996.

Citatione MLA (9a ed.)

Olsen, Michael D., et al. Service Quality in Hospitality Organizations. Cassell, 1996.