The psychology of customer care a revolutionary approach

Detaylı Bibliyografya
Yazar:	Lynch, James J.
Materyal Türü:	Kitap
Dil:	English
Baskı/Yayın Bilgisi:	Houndmills, Basingstoke, Hampshire Macmillan 1992.
Konular:	Customer services > Psychological aspects. Consumer behavior.