Citazione Stile APA (7a Edizione)

Lynch, J. J. (1992). The psychology of customer care: A revolutionary approach. Macmillan.

Citazione stile Chigago Style (17a edizione)

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. Houndmills, Basingstoke, Hampshire: Macmillan, 1992.

Citatione MLA (9a ed.)

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. Macmillan, 1992.