Cita APA (7th ed.)

Lynch, J. J. (1992). The psychology of customer care: A revolutionary approach. Macmillan.

Cita Chicago (17th ed.)

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. Houndmills, Basingstoke, Hampshire: Macmillan, 1992.

Cita MLA (9th ed.)

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. Macmillan, 1992.