APA ציטוט

Lynch, J. J. (1992). The psychology of customer care: A revolutionary approach. Macmillan.

Chicago Style (17th ed.) Citation

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. Houndmills, Basingstoke, Hampshire: Macmillan, 1992.

ציטוט MLA

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. Macmillan, 1992.