The customer delight principle exceeding customers' expectations for bottom-line success

The customer delight principle exceeding customers' expectations for bottom-line success

Bibliografski detalji
Glavni autor: Keiningham, Timothy L.
Daljnji autori: Vavra, Terry G.
Format: Knjiga
Jezik:English
Izdano: Chicago McGraw Hill c2001.
Teme:
Consumer satisfaction.
Success in business.