The customer delight principle exceeding customers' expectations for bottom-line success

The customer delight principle exceeding customers' expectations for bottom-line success

Manylion Llyfryddiaeth
Prif Awdur: Keiningham, Timothy L.
Awduron Eraill: Vavra, Terry G.
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: Chicago McGraw Hill c2001.
Pynciau:
Consumer satisfaction.
Success in business.