The customer delight principle exceeding customers' expectations for bottom-line success
| Príomhchruthaitheoir: | |
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| Rannpháirtithe: | |
| Formáid: | LEABHAR |
| Teanga: | English |
| Foilsithe / Cruthaithe: |
Chicago
McGraw Hill
c2001.
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| Ábhair: |