Reichheld, F. F. (1996). The Quest for loyalty: Creating value through partnership. Harvard Business School Press.
芝加哥风格引文Reichheld, Frederick F. The Quest for Loyalty: Creating Value Through Partnership. Boston, Mass: Harvard Business School Press, 1996.
MLA引文Reichheld, Frederick F. The Quest for Loyalty: Creating Value Through Partnership. Harvard Business School Press, 1996.
警告：这些引文格式不一定是100％准确.