APA način citiranja (7. izdanje)

Reichheld, F. F. (1996). The Quest for loyalty: Creating value through partnership. Harvard Business School Press.

Čikaški stil citiranja (17. izdanje)

Reichheld, Frederick F. The Quest for Loyalty: Creating Value Through Partnership. Boston, Mass: Harvard Business School Press, 1996.

MLA način citiranja (9. izdanje)

Reichheld, Frederick F. The Quest for Loyalty: Creating Value Through Partnership. Harvard Business School Press, 1996.