Measuring customer satisfaction survey design, use, and statistical analysis methods

Measuring customer satisfaction survey design, use, and statistical analysis methods

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Bibliografiske detaljer
Hovedforfatter: Hayes, Bob E. 1963-
Format: Bog
Sprog:English
Udgivet: Milwaukee, Wis. ASQC Quality Press 1998.
Udgivelse:2nd ed.
Fag:
Consumer satisfaction > Statistical methods.
Questionnaires.