Total quality service a simplified approach to using the Baldrige Award criteria

Manylion Llyfryddiaeth
Prif Awdur:	Kessler, Sheila
Fformat:	Llyfr
Iaith:	English
Cyhoeddwyd:	Milwaukee, Wis. ASQC Quality Press c1995.
Pynciau:	Total quality management > United States. Malcolm Baldrige National Quality Award.