Service breakthroughs changing the rules of the game

Service breakthroughs changing the rules of the game

Bibliografiske detaljer
Hovedforfatter: Heskett, James L.
Andre forfattere: Hart, Christopher W.L, Sasser, W. Earl
Format: Bog
Sprog:English
Udgivet: New York Free Press c1990.
Fag:
Customer service.
Sales management.