APA (7th ed.) Citation

Heskett, J. L., Hart, C. W., & Sasser, W. E. (1990). Service breakthroughs: Changing the rules of the game. Free Press.

Chicago Style (17th ed.) Citation

Heskett, James L., Christopher W.L Hart, and W. Earl Sasser. Service Breakthroughs: Changing the Rules of the Game. New York: Free Press, 1990.

MLA (9th ed.) Citation

Heskett, James L., et al. Service Breakthroughs: Changing the Rules of the Game. Free Press, 1990.