Managing services using technology to create value

Bibliografski detalji
Glavni autor:	Davis, Mark M.
Daljnji autori:	Heineke, Janelle
Format:	Knjiga
Jezik:	English
Izdano:	Boston McGraw-Hill/Irwin c2003.
Teme:	Service industries > Technological innovations > Management. Value analysis (Cost control). Customer relations > Management.