Managing services using technology to create value

Dades bibliogràfiques
Autor principal:	Davis, Mark M.
Altres autors:	Heineke, Janelle
Format:	Llibre
Idioma:	English
Publicat:	Boston McGraw-Hill/Irwin c2003.
Matèries:	Service industries > Technological innovations > Management. Value analysis (Cost control). Customer relations > Management.