Managing services using technology to create value

Detalhes bibliográficos
Autor principal:	Davis, Mark M.
Outros Autores:	Heineke, Janelle
Formato:	Livro
Idioma:	English
Publicado em:	Boston McGraw-Hill/Irwin c2003.
Assuntos:	Service industries > Technological innovations > Management. Value analysis (Cost control). Customer relations > Management.