APA (7th ed.) Citation

Davis, M. M., & Heineke, J. (2003). Managing services: Using technology to create value. McGraw-Hill/Irwin.

Chicago Style (17th ed.) Citation

Davis, Mark M., and Janelle Heineke. Managing Services: Using Technology to Create Value. Boston: McGraw-Hill/Irwin, 2003.

MLA (9th ed.) Citation

Davis, Mark M., and Janelle Heineke. Managing Services: Using Technology to Create Value. McGraw-Hill/Irwin, 2003.