APA način citiranja (7. izdanje)

Davis, M. M., & Heineke, J. (2003). Managing services: Using technology to create value. McGraw-Hill/Irwin.

Čikaški stil citiranja (17. izdanje)

Davis, Mark M., i Janelle Heineke. Managing Services: Using Technology to Create Value. Boston: McGraw-Hill/Irwin, 2003.

MLA način citiranja (9. izdanje)

Davis, Mark M., i Janelle Heineke. Managing Services: Using Technology to Create Value. McGraw-Hill/Irwin, 2003.