12 ladders to world class performance how your organization can compete with the best in the world

Detalhes bibliográficos
Autor principal:	Drennan, David
Outros Autores:	Pennington, Stewart
Formato:	Livro
Idioma:	English
Publicado em:	London Kogan Page c1999.
Assuntos:	Total quality management. Organizational effectiveness. Competition, International.