Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Detalles Bibliográficos
Autor Principal: Goodman, Gary S.
Formato: Libro
Idioma:English
Publicado: San Francisco, Calif. Jossey-Bass c2000.
Subjects:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.