Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Bibliografische gegevens
Hoofdauteur: Goodman, Gary S.
Formaat: Boek
Taal:English
Gepubliceerd in: San Francisco, Calif. Jossey-Bass c2000.
Onderwerpen:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.