Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Manylion Llyfryddiaeth
Prif Awdur: Goodman, Gary S.
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: San Francisco, Calif. Jossey-Bass c2000.
Pynciau:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.