Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

書誌詳細
第一著者: Goodman, Gary S.
フォーマット: 図書
言語:English
出版事項: San Francisco, Calif. Jossey-Bass c2000.
主題:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.