Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Dades bibliogràfiques
Autor principal: Goodman, Gary S.
Format: Llibre
Idioma:English
Publicat: San Francisco, Calif. Jossey-Bass c2000.
Matèries:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.