Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Podrobná bibliografie
Hlavní autor: Goodman, Gary S.
Médium: Kniha
Jazyk:English
Vydáno: San Francisco, Calif. Jossey-Bass c2000.
Témata:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.