Goodman, G. S. (2000). Monitoring, measuring and managing customer service. Jossey-Bass.
Citazione stile Chigago Style (17a edizione)Goodman, Gary S. Monitoring, Measuring and Managing Customer Service. San Francisco, Calif: Jossey-Bass, 2000.
Citatione MLA (9a ed.)Goodman, Gary S. Monitoring, Measuring and Managing Customer Service. Jossey-Bass, 2000.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.