Goodman, G. S. (2000). Monitoring, measuring and managing customer service. Jossey-Bass.
Style de citation Chicago (17e éd.)Goodman, Gary S. Monitoring, Measuring and Managing Customer Service. San Francisco, Calif: Jossey-Bass, 2000.
Style de citation MLA (9e éd.)Goodman, Gary S. Monitoring, Measuring and Managing Customer Service. Jossey-Bass, 2000.
Attention : ces citations peuvent ne pas être correctes à 100%.