The Nordstrom way the inside story of America's # 1 customer service company

Détails bibliographiques
Auteur principal:	Spector, Robert
Autres auteurs:	McCarthy, Patrick D.
Format:	Livre
Langue:	English
Publié:	New York Wiley c2000.
Édition:	2nd ed.
Sujets:	Customer services > United States. Nordstrom (Firm). Department stores > United States.