APA (7th ed.) Citation

Spector, R., & McCarthy, P. D. (2000). The Nordstrom way: The inside story of America's # 1 customer service company (2nd ed.). Wiley.

Chicago Style (17th ed.) Citation

Spector, Robert, and Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. New York: Wiley, 2000.

MLA (9th ed.) Citation

Spector, Robert, and Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. Wiley, 2000.