Spector, R., & McCarthy, P. D. (2000). The Nordstrom way: The inside story of America's # 1 customer service company (2nd ed.). Wiley.
芝加哥风格引文Spector, Robert, 与 Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. New York: Wiley, 2000.
MLA引文Spector, Robert, 与 Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. Wiley, 2000.
警告：这些引文格式不一定是100％准确.