Spector, R., & McCarthy, P. D. (2000). The Nordstrom way: The inside story of America's # 1 customer service company (2nd ed.). Wiley.
Citace podle Chicago (17th ed.)Spector, Robert, a Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. New York: Wiley, 2000.
Citace podle MLA (9th ed.)Spector, Robert, a Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. Wiley, 2000.
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