Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

书目详细资料
主要作者: Hiebeler, Robert
其他作者: Kelley, Thomas B., Ketteman, Charles
格式: 图书
语言:English
出版: New York Simon & Schuster c1998.
主题:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.