Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Библиографические подробности
Главный автор: Hiebeler, Robert
Другие авторы: Kelley, Thomas B., Ketteman, Charles
Формат: ‌
Язык:English
Опубликовано: New York Simon & Schuster c1998.
Предметы:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.