Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Detalhes bibliográficos
Autor principal: Hiebeler, Robert
Outros Autores: Kelley, Thomas B., Ketteman, Charles
Formato: Livro
Idioma:English
Publicado em: New York Simon & Schuster c1998.
Assuntos:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.