Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Opis bibliograficzny
1. autor: Hiebeler, Robert
Kolejni autorzy: Kelley, Thomas B., Ketteman, Charles
Format: Książka
Język:English
Wydane: New York Simon & Schuster c1998.
Hasła przedmiotowe:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.