Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

מידע ביבליוגרפי
מחבר ראשי: Hiebeler, Robert
מחברים אחרים: Kelley, Thomas B., Ketteman, Charles
פורמט: ספר
שפה:English
יצא לאור: New York Simon & Schuster c1998.
נושאים:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.