Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Détails bibliographiques
Auteur principal: Hiebeler, Robert
Autres auteurs: Kelley, Thomas B., Ketteman, Charles
Format: Livre
Langue:English
Publié: New York Simon & Schuster c1998.
Sujets:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.