Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

التفاصيل البيبلوغرافية
المؤلف الرئيسي: Hiebeler, Robert
مؤلفون آخرون: Kelley, Thomas B., Ketteman, Charles
التنسيق: كتاب
اللغة:English
منشور في: New York Simon & Schuster c1998.
الموضوعات:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.