Quality of service making it really work

Quality of service making it really work

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Bibliografiska uppgifter
Huvudupphovsman: Edvardsson, Bo 1952-
Övriga upphovsmän: nvretveit, John 1954-, Thomasson, Bertil
Materialtyp: Bok
Språk:English
Publicerad: London McGraw-Hill Book Co. c1994.
Serie:Quality in action
Ämnen:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.