Quality of service making it really work

Quality of service making it really work

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Detalhes bibliográficos
Autor principal: Edvardsson, Bo 1952-
Outros Autores: nvretveit, John 1954-, Thomasson, Bertil
Formato: Livro
Idioma:English
Publicado em: London McGraw-Hill Book Co. c1994.
coleção:Quality in action
Assuntos:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.