The myths of Japanese quality

Detalhes bibliográficos
Autor principal:	Eberts, Ray
Outros Autores:	Eberts, Cindelyn, Eberts, Cindelyn G.
Formato:	Livro
Idioma:	English
Publicado em:	Upper Saddle River, N.J. Prentice-Hall c1995.
Assuntos:	Total quality management > Japan. Quality control > Japan. Quality of products > Japan. Customer services > Japan.